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Customer Service Officer

genU Karingal St Laurence - Ballarat Central, VIC

Administration & Secretarial
Source: uWorkin


  • Empower people through employment
  • Not for profit organisation
  • Generous salary packaging benefits
About MatchWorks

MatchWorks has a long and successful history as an employment services provider improving and enriching the lives of individuals through pathways to ongoing sustainable employment and effective recruitment solutions for employers. In this role you will be supporting the staff by acting as a first point of contact to clients and external stakeholders.

About the Role

Based in Ballarat, as a Customer Service Officer you will utilise your well-developed interpersonal skills to provide high quality customer service and provide administration support to the site.
  • Provide professional support and service to all customers of MatchWorks - including clients, employers, training organisations, support services and the general public
  • Provide information of servicing arrangement based on specific program of service (DES or jobactive)
  • Promote Job Hub servicing and update daily the Job Vacancy board
About You
  • Demonstrated ability to work in high flow reception area directing traffic to appropriate services
  • Strong communication and negotiation skills with the ability to apply conflict resolution skills to diffuse situations
  • Demonstrated strong administrative skills including word processing, data entry and filing
About Our Benefits
  • Generous salary packaging options
  • Access to a free Employee Assistance Program including financial assistance and dietician services
  • Opportunity to purchase up to 4 weeks extra leave
  • Paid parental leave for primary carers after 12 months of employment
For further details please contact Emma Murphy on 0472 860 628

Please for a copy of the position description outlining full details of this role

Apply Now

genU Karingal St Laurence

Ballarat Central, VIC

Administration & Secretarial


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